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Restaurant Operations Manager

2 months ago

Dana Point, California, United States AMS Franchise Solutions Full time

Job Summary

The Restaurant Operations Manager is responsible for ensuring attentive, friendly, courteous, and efficient service in all Food & Beverage Outlets, Room Service, Lounge, and Banquets (as applicable by hotel) while maintaining adherence to budgeted payroll and overhead cost. He/She is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Banquet sales revenues to exceed budget.

Responsibilities:

  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality's standards, as required by scheduling which may vary according to the operational needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply with Aimbridge Hospitality's standards and regulations to ensure safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position (e.g. Food Handlers, Alcohol Awareness, CPR and First Aid, etc.).
  • Maintain warm and friendly demeanor at all times.
  • Be familiar with the organization of the hotel and the function of each department.
  • Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain follow-through of all guest requests, problems, complaints and accidents in the Restaurant, Room Service, Lounge, or Banquets.
  • Motivate, coach, counsel, and discipline all F&B personnel according to company S.O.P.'s.
  • Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all F&B interviews and following procedures according to company S.O.P.'s.
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines and product variety requirements.
  • Present the schedule with the Wage Progress Report to the G.M. weekly.
  • Ensure that wage progress and product variety reports are completed accurately and on a timely basis.
  • Conduct all 90-day and annual employee performance appraisals according to company S.O.P.'s.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Assist in developing and ensuring implementation of Food and Beverage promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the F&B Department on the ir role in contributing to the guest service scores.
  • Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.
  • Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
  • Develop, initiate, and promote sales, including up-selling programs for use by all service personnel.
  • Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department.
  • Participate in required M.O.D. coverage as scheduled.
  • Initiate all necessary F&B-related reports according to company standards.
  • Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
  • Ensure that F&B employees are attentive, friendly, helpful, and courteous to guests, all other employees, and managers.
  • Ensure that the quarterly operating equipment inventory is done, parts are evaluated, and quarterly purchases are planned.
  • Maintain all Aimbridge Hospitality's standards and regulations.