Technical Training Specialist

6 days ago

New York, New York, United States City of New York Full time
About the Role

We are seeking a highly skilled E-Learning Developer to join our team at the City of New York. As an E-Learning Developer, you will be responsible for designing, developing, and implementing online training courses and materials for our staff.

Key Responsibilities
  • Collaborate with business analysts and agency heads to understand business requirements and develop training solutions.
  • Utilize Confluence and Jira to review business requirements and online content documents, and research user stories, acceptance criteria, specifications, and UAT test cases.
  • Partner with software development teams, system testers, QA, UAT staff, and business stakeholders to ensure released video e-learning meets requirements for business and operations, management, and staff.
  • Conduct regular reviews with senior agency and IT stakeholders to validate and assess project requirements, demonstrate proof of design concepts, validate design assets, integrate feedback, and reprioritize project scope as required.
  • Develop and maintain working relationships with business users and technical teams to ensure effective collaboration on projects.
  • Analyze, synthesize, and implement feedback from stakeholders.
  • Guide and manage e-learning video projects through the entire software development lifecycle, from conception, pre-production, production, UAT, and launch.
  • Implement Agile workflow to ensure all video releases are aligned with ITS software releases.
  • Participate in human-centered design activities, user research, and software prototyping.
  • Create user interface designs, interaction models, media elements, and overall visual design to maximize user engagement and desired performance outcomes.
  • Use established standards, business, and technical requirements, and input from functional team members to design and deliver engaging training using various training modalities, including mobile, online, video, and other broad reach vehicles.
  • Transform complex system information, i.e., design documents, interface designs, prototypes/wireframes, storyboards, and scripts into video-based presentations that allow users to interact with the online content easily and intuitively.
  • Create computer-generated animations, graphic, and computer-based motion assets, software screen recordings, voice recordings, sound effects, and multimedia effects.
  • Generate close captions for the hearing impaired.
  • Combine video, visual computer assets, and voice recording into prototypes and final projects; release and render videos.
  • Utilize audio and mixing equipment to record, produce, and mix voice and music for video soundtracks.
  • Enhance sound quality and suppress unwanted noise using audio editors and recorders.
  • Develop prototypes and pilot presentations, utilizing editing tools such as Adobe Premiere Pro, and After Effects.
  • Develop online training storyboards to host e-learning on NYC and NYS computer-based learning management systems for agency staff consumption.
  • Design targeted video productions by leveraging specialized business domain knowledge of HRA and OHS social service programs, as well as the manner in which these services are administered via HRA Job Centers and OHS Homeless Shelters.
  • Use deep understanding, knowledge, and expertise of ITS computer software, such as SPOS, Fair Fares, CARES, RAMS, WTS, and LMS, as well as how software is utilized by HRA, OHS, and provider-run homeless shelter staff to produce videos that inform staff on new protocols, policies, and processes resulting from lawsuits, court settlements, Fair Hearing Decisions, COVID-19 policy changes, etc.
  • Coordinate and communicate with all levels of operations from senior staff to technical teams.
  • Effectively articulate project nuances and complexities to City executives, agency heads, assistant agency heads, City business partners, and other stakeholders while being responsive and sensitive to underlying politics.
  • Document e-learning requirements, plans, progress, and statuses; communicate project data via presentations and reports with all levels of management and stakeholders to deliver computer-based e-learning solutions that meet the needs of the business.
  • Brainstorm with all partners to identify and implement solutions for technical and procedural issues in the development project life cycle.
  • Perform business analysis to define scope and to assess, document, and integrate key points, details, knowledge, and subtle differences that may be required for software processes and projects for e-learning computer-based training development.
  • Ensure final released products are reviewed and approved by stakeholders (e.g., agency heads, department heads, City executives).
  • Ensure that software e-learning solutions are appropriately tested to meet functional (usability) and technical (performance) requirements.
  • Create test cases, test scripts, and defect reports.
  • Execute test scripts and document progress and results.
  • Collaborate with technical teams to understand application capabilities, environment setup, and defect fixes.

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