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Technical Support Specialist

2 months ago

New York, New York, United States MTA, Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at MTA, Inc. as a Desktop Support Technician. As an IT Support Analyst, you will be responsible for providing technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.

Key Responsibilities
  • Install, Configure, and Troubleshoot complex hardware and/or software solutions supporting critical business functions and customer-facing services.
  • Provide First and Second-Level Help Desk/ Desktop Support for all IT-related technical problems and services.
  • Support Satellite Locations in a timely and effective manner during the installation, maintenance, troubleshooting, and repair of all IT-related desktop technologies.
  • Maintain Departmental Records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
  • Timely and Accurate Completion of Call Center Data in accordance with IT requirements.
  • Perform Functions Relating to IT Assets including receipt, inventory, storage, tracking, repair, disposal, and reporting.
  • Participate in the Evaluation of New Products and Technologies.
  • Evaluate User Requests and Requirements and recommend effective technological solutions.
  • Guide Less Senior Technicians and Staff in the performance of their tasks.
Requirements
  • Basic Knowledge and Familiarity with installing, maintaining, and troubleshooting desktop resources including operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used desktop peripherals.
  • Ability to Troubleshoot and Support Technical Issues both remotely and on-site using standard MTA tools and techniques.
  • Ability to Read and Understand Schematic Diagrams, Technical Manuals, and Documentation such that supported equipment and software can be maintained with minimal training.
  • Strong Oral and Written Communications Skills.
  • Strong Analytical Skills.
  • Strong People Skills.
  • Ability to Move and Lift Up to 25lbs of Equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
  • Valid Driver's License.
Education and Experience
  • Bachelor's Degree in Computer Science, Information Technology, or Related Discipline; or a minimum of 5 years' experience installing, maintaining, and supporting desktop technologies in an office environment.
  • Minimum of 3 Years' Experience Maintaining and Supporting Desktop Hardware, Software, and Network Resources and Protocols.