On-Site Technical Specialist

2 weeks ago


New York, New York, United States eTeam Full time
Position - On-Site Technical Specialist
Location - New York

Contract Duration - 12+ Months

Compensation - $60/hr. on W2

ROLE OVERVIEW -

We are in search of a skilled On-Site Technical Specialist to deliver focused technical assistance and video conferencing proficiency to one of our prominent clients. Key responsibilities encompass the development of testing and validation methodologies, troubleshooting technical issues, resolving incidents, generating support documentation, training staff, managing RMAs, aiding in deployments and upgrades, and overseeing asset management records.

Essential Qualifications:
  • Over 5 years of experience in video conferencing with Poly products and compatible devices
  • Proficiency with Poly endpoints, Microsoft Teams, Poly CloudConnect, and Clariti
  • 4-5 years of customer service experience in a direct client-facing capacity
  • Familiarity with H.320, H.323, and SIP protocols
  • Strong analytical, documentation, and training skills
  • Preferred certifications include Poly certification (PVCE) or networking certifications (WCNA, CCENT, Network+)


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