On-Site Technical Specialist
2 weeks ago
Location - New York
Contract Duration - 12+ Months
Compensation - $60/hr. on W2
ROLE OVERVIEW -
We are in search of a skilled On-Site Technical Specialist to deliver focused technical assistance and video conferencing proficiency to one of our prominent clients. Key responsibilities encompass the development of testing and validation methodologies, troubleshooting technical issues, resolving incidents, generating support documentation, training staff, managing RMAs, aiding in deployments and upgrades, and overseeing asset management records.
Essential Qualifications:
- Over 5 years of experience in video conferencing with Poly products and compatible devices
- Proficiency with Poly endpoints, Microsoft Teams, Poly CloudConnect, and Clariti
- 4-5 years of customer service experience in a direct client-facing capacity
- Familiarity with H.320, H.323, and SIP protocols
- Strong analytical, documentation, and training skills
- Preferred certifications include Poly certification (PVCE) or networking certifications (WCNA, CCENT, Network+)
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