Customer Service Specialist

1 week ago


Philadelphia, Pennsylvania, United States Signeekwave Architecture Studio Full time
Job Description

About Us:

Welcome to Signeekwave: Where Vision Meets Reality.

At Signeekwave Architecture Studio, we are passionate about the transformative power of architecture. Our innovative firm is dedicated to designing exceptional environments that harmonize functionality, beauty, and sustainability. Our talented team of architects, designers, and engineers works collaboratively to redefine architectural possibilities and deliver remarkable experiences for our clients.

About the Role:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Specialist in the Architecture & Planning sector. In this role, you will serve as the primary contact for our clients, ensuring their inquiries and concerns are addressed with efficiency and professionalism. Your commitment to customer satisfaction will be vital in providing outstanding service and fostering positive relationships with our clientele.

Salary Range: $25.00 per hour

Employment Type: Full time

Key Responsibilities:

  • Manage inbound and outbound calls, delivering accurate and timely information to clients.
  • Address client inquiries and resolve issues in a courteous and efficient manner.
  • Maintain comprehensive product knowledge to effectively assist clients and provide informed guidance.
  • Utilize our CRM system to update and manage client accounts, ensuring information is current and precise.
  • Work collaboratively with internal teams to escalate and resolve complex client matters.
  • Document client interactions meticulously, including call details and resolutions, for future reference.

Qualifications:

  • High school diploma or equivalent; Bachelor's degree is preferred.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities.
  • Proficient in customer relationship management (CRM) software.
  • Able to thrive in a fast-paced and dynamic work environment.

Additional Benefits:

  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account

Join us in shaping the future of architecture and making a meaningful impact.



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