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Bilingual Customer Support Specialist
2 months ago
Position: Bilingual Customer Support Specialist
Company: NavitsPartners
Essential Skills: Minimum of 1 year experience in customer service, with proficiency in Spanish and familiarity with payroll and healthcare services.
Role Summary: We are looking for a dedicated and customer-oriented Bilingual Customer Support Specialist. The successful candidate will be tasked with delivering high-quality customer assistance by managing incoming calls, responding to inquiries, resolving issues, and advocating for our offerings. This position demands excellent communication skills, adept problem-solving capabilities, and a strong dedication to customer satisfaction.
Primary Responsibilities:
- Customer Interaction:
- Respond to incoming calls efficiently and courteously, ensuring exceptional service to all clients.
- Handle customer inquiries, concerns, and complaints with understanding and precision.
- Issue Resolution:
- Diagnose and address customer challenges using effective problem-solving techniques and comprehensive product knowledge.
- Refer complex issues to supervisors or appropriate departments when necessary.
- Product Expertise:
- Maintain a solid understanding of company offerings, services, and policies to assist clients effectively.
- Inform customers about promotions, services, and product features to enhance their experience.
- Record Keeping:
- Accurately log customer interactions, inquiries, and resolutions in the call center database.
- Update customer information to ensure accuracy and relevance.
- Performance Standards:
- Achieve or surpass individual and team performance benchmarks, including call handling time and customer satisfaction ratings.
- Engage in training and development initiatives to enhance skills and knowledge.
- Team Collaboration:
- Collaborate effectively with colleagues and other departments to meet customer needs.
- Provide management with customer feedback to refine processes and services.
Qualifications:
- High school diploma or equivalent; an associate degree is preferred.
- Prior experience in a call center or customer service environment is advantageous.
- Excellent verbal and written communication abilities.
- Proficient in using computer systems and software applications.
