Customer Care Specialist
2 weeks ago
The Customer Care Specialist embodies HBC Company Inc.'s commitment to exceptional service and quality. This role involves addressing customer escalations promptly, ensuring that each interaction enhances the customer's experience with HBC Company Inc. The Specialist must thrive in a collaborative environment, possess excellent interpersonal skills, and be adept at nurturing client relationships. Flexibility in scheduling is essential, as the Specialist will support Call Center operations, which may include varied shifts throughout the week and additional hours during peak times.
Key Attributes:
- Prioritizes the needs of both internal and external customers.
- Actively seeks customer feedback to enhance products and services.
- Demonstrates a customer-centric approach, with strong networking and relationship management skills.
- A natural problem-solver with both analytical and creative thinking abilities.
- Willingness to accommodate flexible scheduling for Call Center operations.
- Experience in Customer Service or Call Center environments.
- Proficient in computer applications, including Microsoft Office and internet navigation.
- Strong mathematical abilities, particularly in percentage calculations.
- Manage all incoming calls with professionalism and courtesy, striving for first-call resolution.
- Efficiently input and update customer data and records.
- Resolve inquiries in line with departmental and company policies and standards.
- Contribute to departmental and organizational goals by being mindful of priorities.
- Maintain a reliable attendance and punctuality record, adhering to the established schedule.
- Collaborate with internal teams and external partners.
- Become part of a distinguished team that values initiative and ownership.
- Access to diverse career advancement opportunities across various sectors.
- A culture that fosters a healthy work-life balance.
- Comprehensive benefits package for eligible full-time employees, including medical, vision, and dental coverage.
- Enjoy an exclusive employee discount.
HBC Company Inc. is an equal opportunity employer, providing fair employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training. Accommodations are available upon request for individuals participating in the assessment or selection process.
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