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Customer Service Specialist

2 months ago

Philadelphia, Pennsylvania, United States PeopleShare Full time

Company Overview:

PeopleShare is a prominent staffing agency dedicated to connecting talented individuals with reputable employers across various sectors.

Position Summary:

The Customer Service Specialist is responsible for addressing client inquiries and resolving issues in a dynamic, high-demand setting, necessitating exceptional verbal and written communication abilities.

Consistent attendance is essential to provide reliable support and maintain superior service quality in this position.

Role Details:
  • Work Schedule: Monday to Friday, 12 PM to 8 PM, in-office. Availability required from 8 AM to 8 PM.
  • Compensation: $16.50 per hour.
  • Employment Type: Contract-to-Hire.
Key Responsibilities:
  • Manage client inquiries and concerns in a busy call center environment, emphasizing professionalism and precision.
  • Document and process correspondence, investigate issues, prepare necessary paperwork, and arrange appointments as required.
  • Exhibit excellent attendance and leverage strong communication skills to ensure consistent, high-quality service delivery.
Qualifications:
  • At least six months of experience in a high-volume customer service environment.
  • Ability to perform calculations involving discounts, interest, and percentages.
  • A high school diploma or GED is mandatory.

PeopleShare is committed to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive workplace.