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Healthcare Customer Service Specialist

2 months ago

Philadelphia, Pennsylvania, United States Spectrum Health Services, Inc Full time
Job Overview

Position Summary:

The Healthcare Customer Service Specialist plays a vital role in delivering exceptional service to patients within a medical and dental environment. This position involves managing patient appointments, check-in procedures, and registration tasks. As the first point of contact for the organization, the specialist must demonstrate excellent communication skills and analytical thinking. This role is essential for ensuring precise data management, operational efficiency, and effective communication among the healthcare team.

Key Responsibilities:

  • Provide patients with information regarding fee structures and co-payments prior to their appointments
  • Facilitate patient pre-registration and confirm insurance eligibility
  • Welcome and assist patients and visitors upon arrival
  • Organize and verify patient appointment schedules
  • Process payments and secure necessary authorizations
  • Coordinate appointment scheduling and manage incoming calls
  • Deliver patient guidance and information on community resources
  • Support appointment reminders and rescheduling efforts
  • Manage referrals and perform data entry functions
  • Conduct end-of-day financial reconciliation and other clerical responsibilities

Qualifications:

  • High school diploma or equivalent educational background
  • 3-5 years of experience in a healthcare environment
  • Understanding of medical terminology and healthcare procedures
  • Proficient in electronic medical record (EMR) systems and Microsoft Office Suite
  • Knowledgeable in medical insurance protocols