Crisis Support Advocate

2 weeks ago


New York, New York, United States Coalition for the Homeless Full time

Position Overview: The Crisis Support Advocate plays a vital role in delivering essential services to individuals and families facing homelessness, those at risk of eviction, or anyone seeking information regarding housing assistance and entitlements. This position involves responding to clients via our hotline and in-person visits, addressing immediate needs such as access to shelter, understanding individual rights, and ensuring advocacy for these rights. Additionally, the Advocate assists clients in navigating public benefits, securing health or mental health services, and providing support throughout the housing search and relocation process.

The Advocate operates within a collaborative team environment in the Crisis Intervention Department, reporting directly to the Program Director while receiving ongoing supervision from the Senior Director of Crisis Services. Responsibilities align with the mission and objectives of the Coalition for the Homeless and adhere to relevant funding requirements.

Key Responsibilities:

The Advocate is responsible for:

1. Delivering direct assistance to clients who contact our Crisis Intervention hotline or visit the program, including but not limited to: referrals for urgent needs, advocacy for shelter access, housing support, food and clothing resources, benefits, employment or educational opportunities, health, mental health services, and clarification of clients' rights;

2. Cultivating and maintaining a comprehensive understanding of pertinent social service systems and agencies, including shelter intake processes, housing program guidelines, and benefits and entitlements;

3. Educating and empowering clients to advocate for their shelter rights and available benefits;

4. Keeping precise and thorough records using the ETO database, ensuring that client files and case notes are current;

5. Notifying the Program Director and/or Senior Director of Crisis Services about client emergencies and aiding in the prompt delivery of necessary services;

6. Seeking regular guidance from the Program Director and supervision from the Senior Director of Crisis Services to discuss clinical matters and advocacy trends;

7. Engaging in weekly and bi-weekly staff meetings, along with training and development activities;

8. Performing additional duties as assigned by the Program Director or Senior Director of Crisis Services.

Qualifications:

A minimum of an AA/AS degree in human services or a related health discipline is required (or a GED/High School Diploma with at least four years of relevant experience in the social service sector). A BA/BS in social work, human services, or a health-related field is strongly preferred.

Experience in client advocacy and case management, particularly with underserved populations or those experiencing homelessness and disabilities, is highly desirable. Strong communication skills are essential. Fluency in Spanish or another language is strongly preferred.

Reports To: Crisis Intervention Program Director / Senior Director of Crisis Services



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