Front Desk Representative

2 months ago


SeaTac, Washington, United States Spire Hospitality Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

  • Deliver Exceptional Guest Service: Warmly welcome guests, respond promptly to their needs, and provide personalized service to ensure a memorable stay.
  • Streamline Check-in and Check-out Process: Efficiently process guest arrivals and departures, ensuring a smooth and hassle-free experience.
  • Manage Guest Requests: Respond to guest inquiries, resolve issues promptly, and provide solutions to ensure guest satisfaction.
  • Collaborate with Team Members: Work closely with the front desk team to ensure seamless communication and efficient service delivery.
  • Maintain a Clean and Organized Workspace: Ensure the front desk area is tidy, organized, and well-maintained at all times.

Requirements:

  • High School Diploma or Equivalent: Required
  • Front Desk Experience: One year of experience in a hotel or hospitality setting preferred
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members
  • Technical Skills: Proficient in using computer systems, including MS Suite (Outlook, Word, Excel)

What We Offer:

  • Competitive Compensation and Benefits: Spire Hospitality offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program
  • Opportunities for Growth and Development: We invest in our team members' growth and development, providing training and opportunities for advancement
  • A Dynamic and Supportive Work Environment: Our team is dedicated to providing exceptional service and ensuring a positive work environment


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