Customer Service Representative

1 week ago


Gilroy, California, United States Floor & Decor Holdings, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Floor & Decor Holdings, Inc. As a Cashier, you will be the first and last point of contact for our customers, providing exceptional service and ensuring a seamless shopping experience.

Key Responsibilities
  • Greet every customer in a helpful and courteous manner, making them feel welcome and valued.
  • Process customer transactions efficiently and accurately, using our point of sale system.
  • Handle customer returns and exchanges in a fair and timely manner, resolving any issues that may arise.
  • Stock and display merchandise as required, maintaining a visually appealing store environment.
  • Participate in visual merchandising and store displays to create an engaging shopping experience.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills and ability to handle cash and operate a point of sale system.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to lift up to 50 pounds and stand for long periods.
What We Offer
  • Bonus opportunities at every level.
  • Career advancement opportunities within the company.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.



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