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Customer Service Representative

2 months ago

Gilroy, California, United States Waterco Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our products and services.", "Responsibilities": "

* Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base and inside sales teams.
* Answer customer inquiries on the telephone and respond to customer complaints in a professional and courteous manner.
* Schedule service and delivery orders, coordinate schedules with the service/operations manager, and bill service, delivery, and new installation orders.
* Apply customer payments, complete internal reporting as required, and make outbound calls to current customers to schedule additional services or offer maintenance plans.
* Take care of over-the-counter customer orders, confer with customers by telephone or in person to provide information about products or services, and resolve customers' service or billing complaints.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Solicit sales of new or additional services or products.

", "Requirements": "

* 2+ years of customer service experience
* High school diploma or GED
* Medium Microsoft Word and Excel knowledge
* Customer service experience preferably in a sales/marketing environment
* Data-entry experience

", "Benefits": "

* Competitive hourly rate of $23-25
* Comprehensive benefits package, including medical, dental, vision, 401(K) match, product discounts, tuition reimbursement, life insurance, and paid time off

", "Company Overview": "

Culligan by WaterCo is a leading provider of water treatment systems for residential, commercial, and industrial applications. With over 85 years of experience, we have established ourselves as a trusted brand in the industry, known for our innovative products and exceptional customer service.

We are committed to providing our customers with the best possible experience, and we are seeking a highly skilled Customer Service Representative to join our team.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "Equal Opportunity Employer": "

Culligan by WaterCo is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

"}