Customer Service Associate
2 days ago
Culligan by WaterCo is a leading provider of water treatment systems for residential, commercial, and industrial applications. Our company is seeking a highly skilled and customer-focused individual to fill this role.
Job Summary:The Customer Service Representative will be responsible for delivering exceptional customer service, resolving customer complaints, and promoting sales of new and additional services. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
Key Responsibilities:- Provide exceptional customer service through phone, email, and in-person interactions
- Resolve customer complaints and issues in a timely and professional manner
- Promote sales of new and additional services to existing customers
- Schedule service and delivery orders, and coordinate with the service/operations manager
- Bill service, delivery, and new installation orders
- Process customer payments and complete internal reporting
- Make outbound calls to customers to schedule additional services or offer maintenance plans
- Take care of over-the-counter customer orders and provide information about products or services
- 2+ years of customer service experience
- High school diploma or GED
- Medium Microsoft Word and Excel knowledge
- Customer service experience preferably in a sales/marketing environment
- Data-entry experience
- Computer proficiency, especially with Microsoft Office
- Ability to learn a proprietary customer service program
- Excellent interpersonal and communication skills (verbal/written)
- Proper phone etiquette
Culligan by WaterCo offers a competitive benefits package, including:
- Medical
- Dental
- Vision
- 401(K) (match)
- Product Discounts
- Tuition reimbursement
- Life Insurance
- Paid Time Off
Culligan by WaterCo is an Equal Opportunity Employer, committed to making decisions and criteria governing the employment relationship with all employees in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
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