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Patient Services Coordinator

2 months ago

Worcester, Massachusetts, United States Family Health Center Full time
Job Summary:

The Patient Services Representative plays a vital role in ensuring the smooth operation of our healthcare services. As a key member of our team, you will be responsible for providing exceptional patient care and support, while maintaining accurate records and ensuring efficient patient flow.

Key Responsibilities:

• Verify and update patient demographics and insurance information
• Handle co-pays, scheduling, rescheduling, and canceling appointments
• Check patients in and out, ensuring a seamless experience
• Provide patient education materials and resolve tasks from medical providers
• Scrub schedules and update patient waitlists in a timely manner

Requirements:

• High School / GED required; two to four years of college or relevant work experience preferred
• Two years of relevant work experience, including demonstrated customer service and accurate data entry
• Medical Office Administration certificate strongly preferred; bilingual English/Spanish required

What We Offer:

• A commitment to providing healthcare to families in a medically underserved community
• A willingness to be flexible in the development of new methods of health service delivery
• The ability to deal with sensitive information in a highly confidential manner
• Effective communication skills, both oral and written, with patients, families, visitors, co-workers, healthcare professionals, funders, and regulatory agencies
• The ability to function independently with minimal supervision, and to plan, coordinate, and carry out tasks necessary to meet job responsibilities

Reporting Relationship:

Reports directly to the Patient Scheduling Supervisor or Medical Front Desk Supervisor (Depending on assigned team)

EOE