Client Relations Coordinator
1 month ago
The role of the Account Coordinator at Bell International Laboratories encompasses the management of administrative functions and customer support activities, alongside the supervision of sales order workflows for our valued clients. This position requires collaboration within a compact team, necessitating proficiency in project oversight and customer relations, while fostering robust connections with both internal and external partners.
Key Responsibilities:- Account Management
- Maintain comprehensive customer profiles
- Oversee purchase order processing
- Coordinate with scheduling and procurement teams
- Facilitate effective communication with internal staff
- Manage customer inventory documentation
- Customer Service
- Develop and sustain relationships with clients and stakeholders
- Lead operational discussions with customers
- Organize and conduct customer site visits
- Deliver tailored customer support
- Address customer inquiries and resolve complaints
- Collaborate with internal departments and external clients
- Data Analysis and Process Enhancement
- Evaluate and refine sales order procedures
- Examine sales order patterns
- Improve daily and monthly reporting mechanisms
- Formulate action plans derived from data insights
- Strong motivation and adaptability
- Exceptional communication abilities
- Professional customer service expertise
- Experience in sales data analysis
- Capability to prioritize and juggle multiple tasks
- Team-oriented with the ability to work independently
- Meticulous attention to detail and organizational skills
- Capacity to perform under pressure
- Effective stakeholder communication
- People management capabilities
- Proficiency in Microsoft Office Suite
A Bachelor's Degree in Project Management, Business Administration, or Communications is required.
A minimum of 3 years of experience in Sales or Customer Service is necessary.
Preferred qualifications include 3-5 years of experience in Sales or Customer Service, with at least 2 years in Account Coordination.
Bell International Laboratories is committed to providing an inclusive workplace that promotes professional growth and development.
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