Customer Support Specialist

3 weeks ago


CombressouslesCôtes, Grand Est, United States The Computer Merchant, LTD. Full time
Job Title: Technical Support Representative

At The Computer Merchant, LTD., we are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Monitor and troubleshoot technical issues with our clients' systems and networks.
  • Provide timely and effective technical support via phone, email, and in-person.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 1 year of experience in technical support or related field.
  • Strong knowledge of networking, operating systems, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications:
  • Experience with enterprise monitoring products.
  • Working knowledge of IT Service Desk model.
  • Experience working in large-scale IT environment.
  • Experience in Critical Incident Management.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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