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Retail Operations Supervisor

2 months ago

San Diego, California, United States Lakeshore Learning Materials, LLC Full time
Job Overview

Company Overview

At Lakeshore Learning Materials, we specialize in creating innovative educational resources and exceptional customer experiences for educators, parents, and children. Since our inception in 1954, we have expanded into a global entity with a robust e-commerce platform, numerous catalogs, over 60 retail locations, a distinguished national sales team, and international offices supporting our leading supply chain division. We are committed to enhancing our operations through data-driven strategies and advanced technology, ensuring efficiency and the best tools for optimal performance. Our diverse team of talented individuals is at the heart of our success, fostering a culture of curiosity, risk-taking, and continuous growth.

Position Summary

A background in education is not required, but a willingness to learn is crucial. As a key member of the store management team, you will play an integral role in cultivating a high-performing team, driving store sales, and delivering an exceptional retail experience to our customers in a dynamic and fast-paced environment. This role is indeed challenging, but the rewards of success are significant.

Exceptional customer service is our core principle.
Our enthusiastic and approachable manner in exceeding customer expectations is a defining characteristic of every Lakeshore Learning Store. Customers can expect unparalleled service and extensive product knowledge with every visit.

Our management teams lead by example.
This principle is the foundation of our successful retail operations. Every achievement, no matter how small, is celebrated as part of our team culture.

Key Responsibilities

Talent Development

• Recruit and nurture a motivated, sales-oriented team
• Participate in the training and onboarding of new store associates

Service Excellence

• Exceed customer service expectations
• Gather and relay customer feedback regarding product use in educational and home settings
• Establish lasting relationships with customers

Revenue Growth & Operational Efficiency

• Optimize sales while managing controllable expenses
• Ensure visual merchandising and signage meet company standards
• Adhere to retail policies and procedures

Qualifications

Essential Skills & Attributes

• Strong commitment to delivering outstanding customer service
• Positive, proactive approach to team management
• Excellent communication and training abilities
• Superior time management and organizational skills
• Ability to exemplify and reinforce company standards with the team
• Strong desire to acknowledge and celebrate achievements
• Capability to provide and receive constructive feedback
• Proficient in multitasking to meet various demands

Requirements

Qualifications

• Minimum of 1 year of relevant retail management experience
• Flexibility to work a full-time schedule, including evenings and weekends
• Familiarity with retail POS systems

Additional Information

Our Commitment to You

• Comprehensive medical and dental benefits for full-time employees
• Competitive hourly wage starting at $20/hr with potential for quarterly bonuses
• 401(k) retirement savings plan
• Generous employee discount

At Lakeshore, we believe that our diversity strengthens us, and we strive to create an inclusive environment where everyone feels valued and empowered. Our commitment to diversity reflects the communities we serve.

Equal Employment Opportunity

We select individuals to join the Lakeshore family based on their skills, merit, and exceptional talent, without regard to race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, or any other characteristic protected by law. Equality is fundamental to our success.