Inbound Call Center Agent

2 days ago


San Antonio, Texas, United States Marketing Consultancy Lab Full time
Marketing Consultancy Lab: A Customer-Focused Environment

We're seeking an Inbound Call Center Agent to join our team at Marketing Consultancy Lab. As a key member of our customer service team, you'll be responsible for handling incoming calls, responding to customer inquiries, and providing exceptional service. If you have excellent communication skills, a passion for problem-solving, and a commitment to delivering outstanding results, we want to hear from you

Key Responsibilities
  1. Customer Service
    • Handle incoming calls and respond to customer inquiries in a timely and professional manner.
    • Provide accurate information about products, services, and policies.
  2. Issue Resolution
    • Identify and assess customers' needs to achieve satisfaction.
    • Resolve customer concerns effectively and escalate complex issues to the appropriate team if necessary.
  3. Data Management
    • Accurately document call details and customer interactions in the system.
    • Maintain confidentiality of customer information.
  4. Training and Development
    • Participate in ongoing training and development programs to enhance customer service skills and product knowledge.
    • Share feedback and suggestions for improving customer service processes and procedures.
Requirements
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficient in using computer systems, CRM software, and Microsoft Office Suite.
  • Positive attitude and a strong work ethic.
Compensation Package

An estimated salary range of $55,000 - $70,000 per year based on location and experience.



  • San Antonio, Texas, United States Five Star Call Centers Full time

    Multilingual Call Center Agent wanted! Five Star Call Centers is seeking a highly skilled individual to join our team. As a Multilingual Call Center Agent, you will be responsible for providing exceptional customer service to clients through various communication channels.The ideal candidate will have excellent communication skills, be fluent in English and...

  • Call Center Advisor

    10 hours ago


    San Antonio, Texas, United States Smarter Call Center Full time

    Job SummaryWe are seeking a highly motivated Call Center Advisor to join our team at Smarter Call Center. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Responding to inbound customer inquiries and resolving issues promptly and professionallyUtilizing technical expertise to...


  • San Antonio, Texas, United States Think Tell Junction Full time

    Job OverviewWe are seeking a friendly and customer-focused Call Center Customer Service Agent to provide exceptional service and support to our clients. This role involves handling inbound and outbound calls, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is an effective communicator, problem-solver, and enjoys assisting...


  • San Antonio, Texas, United States Fresh Form Draft Full time

    Fresh Form Draft is committed to creating innovative marketing strategies, and we're looking for a talented Phone Support Agent to help us achieve our goals. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving any issues that may arise.">This is a fantastic...


  • San Antonio, Texas, United States Smarter Call Center Full time

    Job Summary:We are seeking an experienced CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE to join our team at Smarter Call Center. The successful candidate will be responsible for providing exceptional customer service and technical support for outdoor equipment products, including answering inbound inquiries, diagnosing customer needs, and delivering...


  • San Antonio, Texas, United States Hustle Notice Biz Full time

    We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team at Hustle Notice Biz. As a Customer Service Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring satisfaction.Responsibilities:Handle inbound and outbound calls, addressing customer inquiries, complaints,...


  • San Antonio, Texas, United States Smarter Call Center Full time

    About the Role:We are looking for a highly skilled CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE to provide top-notch customer service and technical support for outdoor equipment products. In this role, you will be responsible for conducting inbound/outbound customer service calls, creatively solving problems, and using fundamental technical...


  • San Antonio, Texas, United States Apex Systems Full time

    Apex Systems: A Leading Staffing Solutions Company">Salary: $17 per hourThis position offers a competitive salary and opportunities for growth in a dynamic call center environment.About the Role: As a Call Center Representative, you will provide exceptional support to internal employees and managers, capturing information through inbound calls and chats, and...


  • San Antonio, Texas, United States Five Star Call Centers Full time

    Five Star Call Centers is seeking experienced customer service representatives to join our team. As a remote agent, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The successful candidate should have a strong background in customer service, with experience in a call center environment. You...


  • San Antonio, Texas, United States Hustle Notice Biz Full time

    We are seeking a highly skilled Phone Call Resolution Specialist to join our team at Hustle Notice Biz. As a Phone Call Resolution Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.**Responsibilities:**Handle inbound and outbound calls, addressing customer inquiries, complaints, and...

  • Phone Support Agent

    15 hours ago


    San Antonio, Texas, United States Fresh Form Draft Full time

    We're looking for a highly skilled Call Center Support Specialist to join our team at Fresh Form Draft. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, answering their questions, and resolving any issues that may arise.">This is a great opportunity to work with a dynamic and supportive...


  • San Antonio, Texas, United States Smarter Call Center Full time

    We are looking for a skilled Customer Service Advocate to join our team at Smarter Call Center. In this role, you will be responsible for providing exceptional customer service to clients via phone, email, and chat.The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.You will need to be able to communicate effectively...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    Company OverviewElmer's Home Services Heating & Air Conditioning is a reputable home services company serving the San Antonio area for over 25 years. We have recently expanded to the DFW and Houston areas, providing top-notch HVAC installation, service, and repair solutions to our customers.Job DescriptionWe are seeking a skilled Call Center Supervisor to...

  • Call Center Expert

    1 week ago


    San Antonio, Texas, United States Mass Markets Full time

    Job Summary: The Call Center Expert will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Responsibilities:Respond to customer calls and emails in a courteous and efficient manner;Use problem-solving skills to resolve customer complaints and issues;Collaborate with internal teams to ensure seamless...


  • San Antonio, Texas, United States USAA Full time

    USAA offers a unique opportunity to build a fulfilling career as a Business Insurance Agent. With an effective process for assessing market data and establishing salary ranges, you will be paid within the range of $51,840.00 - $92,880.00 based on your experience and location. This competitive compensation package reflects our commitment to ensuring we remain...


  • San Antonio, Texas, United States Smarter Call Center Full time

    Smarter Call Center is seeking an experienced Outdoors Equipment Expert to join our team. In this role, you will be responsible for providing expert-level support to customers who have questions or issues with our outdoors equipment products.The estimated salary for this position is $55,000 - $70,000 per year, depending on experience.You will need to be...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    Salary and BenefitsThe Call Center Supervisor position pays a competitive wage of $48,000-$55,000 per year, depending on experience and performance.In addition to our epic work culture, we also offer awesome benefits, including better than average employer contribution on medical, dental, and vision.


  • San Antonio, Texas, United States Smarter Call Center Full time

    Job OverviewSmarter Call Center is seeking an experienced Technical Support Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to clients.Salary: $45,000 - $60,000 per year, depending on experience and qualifications.ResponsibilitiesThe ideal candidate...


  • San Antonio, Texas, United States El Centro Del Barrio Full time

    We are proud to offer a unique opportunity for a motivated and organized individual to join our Call Center team at El Centro Del Barrio. As a Customer Service Representative, you will play a critical role in ensuring that our patients receive timely and effective support.About the Job:In this role, you will be responsible for scheduling appointments,...


  • San Antonio, Texas, United States Mortgage Protection Center Full time

    Job DescriptionWe are looking for a highly motivated and results-driven Life Insurance Agent to join our team at Mortgage Protection Center. As a Life Insurance Agent, you will play a crucial role in providing financial security to our clients by selling life insurance policies.Your responsibilities will include:Calling leads and setting appointmentsHelping...