Phone Call Resolution Specialist
1 week ago
We are seeking a highly skilled Phone Call Resolution Specialist to join our team at Hustle Notice Biz. As a Phone Call Resolution Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.
**Responsibilities:**
- Handle inbound and outbound calls, addressing customer inquiries, complaints, and requests.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer concerns in a timely and efficient manner.
- Document call details and customer interactions in our database.
- Escalate complex issues to the appropriate department or supervisor.
**Requirements:**
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and conflict-resolution skills.
- Proficient in using computers and call center software.
**What We Offer:**
- Competitive hourly wage: $17.50 - $26.00 per hour.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and flexible work schedules.
- Opportunities for career advancement and ongoing training.
This is an exciting opportunity to join a dynamic team at Hustle Notice Biz and build a rewarding career in customer service.
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