Technical Support Associate

7 days ago


San Antonio, Texas, United States Smarter Call Center Full time
Job Overview

Smarter Call Center is seeking an experienced Technical Support Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to clients.

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

Responsibilities

The ideal candidate will have a strong background in customer service and technical support. Key responsibilities include:

  • Providing timely and effective technical support to clients via phone, email, and chat.
  • Resolving complex technical issues and providing solutions to customers.
  • Documenting customer interactions and updating system records as necessary.
  • Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a customer service or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills, including proficiency in Windows operating systems and Microsoft Office software.
  • A quiet working environment with reliable internet access.


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