Scheduling and Logistics Specialist
6 days ago
Job Title: Operations Coordinator - Scheduling and Logistics
Location: Hybrid, Onsite Tues-Thurs Required
Schedule: 9:00am - 6:00pm PST
Top Skills:
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
- Salesforce Experience Preferred
- Strong Problem Solver
- Experience working cross-functionally
The Position:
The Operations Coordinator, Scheduling and Logistics will be responsible for monitoring patient treatment schedules for the manufacturing of Omni Inclusive's clinical and commercial autologous cellular immunotherapy products. They will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
Key Responsibilities:
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders
- Ensure a positive end-to-end customer experience
- Execute escalations and facilitate product returns and product replacements
- Input and maintain transactional data related to patient schedules within Omni Inclusive's scheduling system
- Document feedback from customers and partners as received
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Monitor and triage requests and issues within the case management system
- Provide on-call and holiday support as assigned
- Comply with applicable SOPs, work practices, and other documentation
- Accountable for individual performance
Requirements:
- Highly self-motivated, self-aware, and professional
- Able to work independently and in groups
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Able to share workspace for independent and collaborative work
- Strong sense of ownership and accountability
- Fluent reading, speaking, and writing skills required in English
Omni Inclusive is an equal opportunities employer.
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