Parts Sales Specialist

2 weeks ago


Buffalo, New York, United States Northtown Automotive Companies Full time
Job Overview

Location
Northtown Automotive Companies

Employment Type
Full Time

Education Requirement
High School Diploma

Compensation
$20.00 per hour

Travel Requirements
Minimal

Industry
Automotive

Position Summary:

The Parts Sales Specialist is responsible for assisting customers with their parts needs, whether in person, over the phone, or through the service department.

Work Schedule:
  • This role operates on a rotating schedule of three days, from 7:30 AM to 9:00 PM.
Key Responsibilities:
  • Guide customers in selecting the appropriate parts, recommend additional items, and ensure they are aware of current promotions.
  • Retrieve purchased parts from inventory.
  • If an item is unavailable, provide information on expected delivery times.
  • Respond to phone inquiries with pricing and product details.
  • Support outside sales personnel with their orders.
  • Assist service technicians in identifying parts necessary for repairs.
  • Maintain a friendly, professional demeanor while interacting with customers, both in person and via phone.
  • Ensure the cleanliness and organization of the counter areas.
  • Restock inventory as needed.
  • Notify the parts manager of any issues within the department.
  • Stay informed about new products and updates.
  • Participate in available training sessions.
  • Manage special orders by checking their status daily and communicating with customers promptly.
  • Effectively communicate with colleagues, management, and customers.
Qualifications:
  • Prior experience in an automotive dealership or parts department.
  • Professional appearance and demeanor.
  • Valid in-state driver's license.
  • Strong communication skills.
  • Ability to meet sales quotas as per dealership standards.
  • Proficient in multitasking and managing several customer interactions simultaneously.
  • Ability to comprehend and follow verbal and written instructions.
  • Familiarity with operating smartphones, tablets, and computers.
  • Must be capable of performing all essential job functions and requirements.
Physical Demands:
  • This position requires physical stamina, including moving throughout the parts inventory, reaching, and climbing to retrieve items. Must be able to lift up to 70 lbs and stand for extended periods.
  • Exposure to various environmental conditions, including noise, dust, and fumes.
  • Availability for evening, holiday, and weekend shifts may be necessary.


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