Client Relationship Manager
1 week ago
Position Summary
The full-time Client Relationship Manager will concentrate on forging new connections while nurturing existing partnerships with both corporate and governmental clients. By overseeing our sales process, the manager will generate leads, broaden our active partnership network, and assist in acquiring the necessary resources to positively influence communities throughout the United States.
This role will be hybrid.
Primary Responsibilities
- Lead the daily operations of the sales strategy
- Identify potential leads, cultivate prospects, and onboard new business collaborators
- Engage in 75% outbound prospecting and 25% account management
- Foster relationships with current strategic partners
- Build and maintain a robust network within the community
- Represent PCs for People at industry conferences, conventions, and meetings
- Prepare and present sales proposals
- Connect with businesses that can benefit from PCs for People's electronic recycling services
- Stay informed about industry trends and maintain awareness of market dynamics and competitors
- Provide insights and contribute ideas for growth and expansion
- Assist in the preparation of RFPs, MOUs, SOWs, MSAs, recycling agreements, and security agreements
- Cold call potential donors
- Maintain regular communication with donors before, during, and after pick-up
- Conduct site visits and meetings with donors
- Act as a liaison between donors and PCs for People
- Conduct quarterly reviews with major donors
- Maintain comprehensive donor records
- Follow up regularly with past donors
- Promote ITAD services and review agreements
- Complete partnership agreements as necessary
- Collaborate with Operations to coordinate pick-ups
- Manage the truck schedule
- Provide detailed information regarding pick-ups
- Review and bring in new leads
- Serve as the primary contact for all ITAD-related matters
- Issue ITAD receipts and asset lists
- Provide certificates of destruction
- Facilitate the transfer of ownership
- Perform additional duties as assigned
Qualifications
- Bachelor's degree in sales, marketing, business, communication, or a related field
- Minimum of 2 years of experience in sales, account management, or relationship development
- Strong passion for sales and relationship building
- Experience with CRM systems, particularly HubSpot
- Sales-oriented mindset
- Excellent verbal and written communication skills
- Strong interpersonal and presentation abilities
- Proven track record in business development or sales
- Experience in lead generation and closing new business
- Entrepreneurial spirit
- Commitment to community service and interest in digital inclusion
- Knowledge of the technology or recycling sectors is advantageous
Benefits
As a growing non-profit organization, we anticipate this position will contribute to our ongoing success. We foster a casual, enjoyable, and team-oriented atmosphere. Our benefits include comprehensive health coverage (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible paid time off.
Equal Opportunity Employer.
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