Front Desk Associate
3 weeks ago
About Us:
Bellwether Beach Resort is a company that values its employees and is committed to creating exceptional guest experiences. We offer a supportive and collaborative work environment that encourages growth and fosters success.
Location Description:
Retro-Florida meets modern-chic at Bellwether Beach Resort in St. Pete Beach. Capturing the vintage spirit of its coastal locale, Bellwether's iconic architecture and nostalgic interiors set the tone for the resort experience: thoughtful, fun, and unexpected.
Job Summary:
We are searching for a highly motivated individual with a strong focus on guest service to join our Front Desk Team. The role of a Front Desk Agent is to greet customers warmly, complete the registration process, verify payment methods, answer phone calls, and resolve guest complaints.
Essential Functions:
- Perform all front desk clerk duties such as efficiently checking in and out guests with a friendly demeanor.
- Carry out cashier responsibilities, ensuring accurate posting of charges for individuals and groups.
- Manage reservation tasks by entering and updating group files.
- Fulfill concierge duties, providing guidance to guests on local entertainment and other services.
- Follow the Resort's policies outlined in the Employee Handbook and report any violations to Human Resources.
- Uphold excellent employee and guest relations.
- Foster positive working relationships with all departments.
- Monitor, sell, and record items from the retail space.
- Actively gather guest feedback with enthusiasm.
What We Offer:
- Highly competitive wages
- Team member travel discounts
- 401k available after 3 months with an employer match of 50% up to 6%; employees are fully vested after just 4 years of service
- Free associate parking
- Free associate assistance program
- Employer-provided uniforms
- Comprehensive and cost-effective medical, dental, and vision insurance (Full-time Benefit)
- Earn paid time off after only 90 days of employment. (Full-time Benefit)
- 7 Paid Holidays per year. (Full-time Benefit)
- 100% employer-paid Life Insurance at 1 time your annual salary. (Full-time Benefit)
- 100% employer-paid AD&D Insurance at 1 time your annual salary. (Full-time Benefit)
Qualifications:
- High school diploma preferred.
- Prior hospitality experience preferred.
- Basic mathematical proficiency.
- Ability to communicate effectively with both internal and external guests.
- Ability to stand and move throughout the front office while performing essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and input information accurately using a moderately complex computer system.
- Necessary hearing and visual ability to detect emergency situations.
- Experience with Maestro systems is desirable, but not required.
- Ability to work various shifts including weekends and holidays.
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