Front Desk Agent

3 months ago

St Petersburg, United States Bellwether Beach Resort Full time

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

Retro-Florida meets modern-chic at Bellwether Beach Resort in St. Pete Beach. Capturing the vintage spirit of its coastal locale, Bellwethers iconic architecture and nostalgic interiors set the tone for the resort experience: thoughtful, fun, and unexpected. Bellwether will become a Sunshine City flagship for unforgettable moments and immersive experiences.

Overview:

We are searching for a highly motivated individual with a strong focus on guest service to join our Front Desk Team The role of a Front Desk Agent is to greet customers warmly, complete the registration process, verify payment methods, answer phone calls, and resolve guest complaints. They must also remain calm and alert in emergency situations and use their own judgement to solve problems. The job requires standing and movement throughout the front office area.

Essential Functions:

  • Perform all front desk clerk duties such as efficiently checking in and out guests with a friendly demeanor.
  • Carry out cashier responsibilities, ensuring accurate posting of charges for individuals and groups.
  • Manage reservation tasks by entering and updating group files.
  • Fulfill concierge duties, providing guidance to guests on local entertainment and other services.
  • Follow the Resort's policies outlined in the Employee Handbook and report any violations to Human Resources.
  • Uphold excellent employee and guest relations.
  • Foster positive working relationships with all departments.
  • Monitor, sell, and record items from the retail space.
  • Actively gather guest feedback with enthusiasm.

What We Offer:

  • Highly competitive wages
  • Team member travel discounts
  • 401k available after 3 months with an employer match of 50% up to 6%; employees are fully vested after just 4 years of service
  • Free associate parking
  • Free associate assistance program
  • Employer-provided uniforms
  • Comprehensive and cost-effective medical, dental, and vision insurance (Full- time Benefit)
  • Earn paid time off after only 90 days of employment. (Full- time Benefit)
  • 7 Paid Holidays per year. (Full- time Benefit)
  • 100% employer-paid Life Insurance at 1 time your annual salary. (Full- time Benefit)
  • 100% employer-paid AD&D Insurance at 1 time your annual salary. (Full- time Benefit)

Located in a serene and picturesque location, this stunning property is the perfect place for you to take the next step in your career. With its breathtaking views and luxurious amenities, Bellwether Beach Resort offers an unparalleled work environment that will inspire and motivate you to achieve your goals. So, if you are ready to take on a new challenge and work in a place that will take your breath away every day, then submit your application today. We can't wait to welcome you to our team and help you grow both personally and professionally

Qualifications:
  • High school diploma preferred.
  • Prior hospitality experience preferred.
  • Basic mathematical proficiency.
  • Ability to communicate effectively with both internal and external guests.
  • Ability to stand and move throughout the front office while performing essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and input information accurately using a moderately complex computer system.
  • Necessary hearing and visual ability to detect emergency situations.
  • Experience with Maestro systems is desirable, but not required.
  • Ability to work various shifts including weekends and holidays.

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