Front Desk Manager

6 days ago


St Petersburg, United States Beachcomber Beach Resort Full time
About Us

At Beachcomber Beach Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a dedicated and enthusiastic Front Desk Manager to join our dynamic team and help us continue to exceed guest expectations. The Front Desk Manager will oversee the daily operations of the front desk, ensuring that all guests receive the highest level of service. This role requires a strong leader with excellent communication skills, a keen eye for detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Supervise and manage front desk staff, including hiring, training, coaching, and counseling, scheduling, and performance evaluations.
  • Ensure the front desk provides a professional and friendly service for guests.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Maintain an organized and efficient front desk area.
  • Manage reservations, check-ins, and check-outs.
  • Coordinate with other departments to ensure guest satisfaction.
  • Monitor and manage room inventory and availability.
  • Implement and enforce standard operating procedures.
  • Prepare and manage schedules, budgets, forecasts, and financial reports.
  • Uphold the hotel's policies and procedures.
What We Offer
  • Highly competitive wages.
  • Team member travel discounts.
  • 401k available after 3 months with an employer match of 50% up to 6%; employees are fully vested after just 4 years of service.
  • Free associate parking.
  • Free associate assistance program.
  • Employer-provided uniforms.
  • Comprehensive and cost-effective medical, dental, and vision insurance (Full-time).
  • Earn paid time off after only 90 days of employment. (Full-time).
  • 7 Paid Holidays per year. (Full-time).
  • 100% employer-paid Life Insurance at 1 time your annual salary. (Full-time).
  • 100% employer-paid AD&D Insurance at 1 time your annual salary. (Full-time).
Qualifications
  • High school diploma or equivalent; Bachelors degree in Hospitality Management or related field preferred.
  • Proven experience as a Front Desk Manager or similar role in the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in MS Office and hotel management software (e.g., MAESTRO).
  • Outstanding organizational and multitasking abilities.
  • Customer service-oriented with a passion for creating a positive guest experience.
  • Ability to work flexible hours, including weekends and holidays.

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