Customer Service Representative for In-Office Role

3 days ago


Minneapolis, Minnesota, United States Ultimate Staffing Services Full time
Job Overview

We are seeking a skilled Customer Service Specialist to join our team in an in-office setting. This is a 3-month contract role, perfect for individuals who thrive in fast-paced environments and enjoy providing exceptional customer service.

About the Job

This full-time position involves responding to customer inquiries via email and chat, handling customer service calls, managing order tracking, processing returns, and recording customer interactions using various software systems.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Handle customer service calls, including order updates, placing orders, taking payments, and assisting with website/product inquiries.
  • Manage order tracking and carrier communications to ensure seamless delivery.
  • Process returns, including issuing shipping labels, checking in items, and providing refunds.
  • Record customer interactions and solutions using various software systems.

Requirements:

  • Bachelor's degree or equivalent required.
  • 1+ year(s) of customer service experience in an office setting.
  • Proficient in Microsoft Office 365.

Compensation and Benefits:

This role offers a competitive hourly rate of $20 - $22 per hour, with a standard schedule of 8 am - 5 pm, Monday - Friday. As an in-office employee, you will receive a parking pass for your convenience.

Diversity, Equity, and Inclusion:

We are committed to creating a diverse, equitable, and inclusive work environment. We welcome applications from all qualified candidates and consider all applicants fairly, regardless of their background or experiences.



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