Customer Service Support Representative

1 day ago


Minneapolis, Minnesota, United States Herc-U-Lift, Inc. Full time

Job Summary: Customer Service Support Representative

Herc-U-Lift, Inc. is seeking a highly motivated and organized individual to fill the role of Customer Service Support Representative. In this position, you will be responsible for providing exceptional customer service, managing service requests, and ensuring efficient resolution of customer issues.

Responsibilities:

  • Respond to customer inquiries and provide timely updates on service requests
  • Secure and record customer information, including contact details and service requirements
  • Schedule planned maintenance calls and update maintenance schedules as needed
  • Coordinate with Field Service Technicians to ensure timely completion of tasks

Requirements:

  • High school diploma or equivalent required; associate's degree or vocational training preferred
  • Previous dispatch experience preferred; heavy equipment and mechanical background a plus
  • Excellent communication, organizational, and time-management skills
  • Ability to multitask and manage multiple priorities simultaneously
  • Familiarity with computer software, including Microsoft Office and Netsuite

Salary Estimate: $50,000 - $70,000 per year, depending on experience



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