Customer Service Representative
1 week ago
Job Title: Customer Service Representative
About the Role:
This is a part-time opportunity to join our dynamic team as a Customer Service Representative at the Marquette Hotel in Minneapolis. As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in ensuring their stay with us is exceptional.
Responsibilities:
- Registering guests and checking them in/out efficiently and professionally
- Providing personalized service to all guests, responding to their inquiries and resolving any issues they may have
- Maintaining high standards of knowledge about hotel services, facilities, and local attractions
- Collaborating with colleagues to ensure seamless operations and excellent guest experiences
- Performing administrative tasks, such as handling mail and messages, and maintaining accurate records
Requirements:
- A positive attitude, strong communication skills, and a passion for delivering exceptional customer service
- The ability to work independently and as part of a team, adapting to changing priorities and deadlines
- A willingness to learn and take on new challenges, with a focus on continuous improvement
Benefits:
- A competitive salary of $25,000 - $35,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs
- The opportunity to work with a leading hospitality company, gain valuable experience, and develop your skills in a fast-paced environment
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