Customer Service Representative

1 week ago


Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

Job Title: Customer Service Representative

About the Role:

This is a part-time opportunity to join our dynamic team as a Customer Service Representative at the Marquette Hotel in Minneapolis. As a Front Desk Agent, you will be the first point of contact for our guests and play a vital role in ensuring their stay with us is exceptional.

Responsibilities:

  • Registering guests and checking them in/out efficiently and professionally
  • Providing personalized service to all guests, responding to their inquiries and resolving any issues they may have
  • Maintaining high standards of knowledge about hotel services, facilities, and local attractions
  • Collaborating with colleagues to ensure seamless operations and excellent guest experiences
  • Performing administrative tasks, such as handling mail and messages, and maintaining accurate records

Requirements:

  • A positive attitude, strong communication skills, and a passion for delivering exceptional customer service
  • The ability to work independently and as part of a team, adapting to changing priorities and deadlines
  • A willingness to learn and take on new challenges, with a focus on continuous improvement

Benefits:

  • A competitive salary of $25,000 - $35,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs
  • The opportunity to work with a leading hospitality company, gain valuable experience, and develop your skills in a fast-paced environment


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