Customer Service Representative

18 hours ago


Minneapolis, Minnesota, United States Affinity Plus Full time

Are you passionate about delivering exceptional customer service and working in a fast-paced financial environment? Look no further As a Customer Service Representative with Affinity Plus, you will play a vital role in assisting members with everyday transactions, providing card support, and building strong relationships through lobby, drive-thru, and phone channels.

Key Responsibilities:

  • Process transactions such as deposits, withdrawals, payments, or cashier's checks
  • Provide education on self-serve options
  • Verify endorsements and identification on deposit transactions
  • Execute wire or ACH transfers
  • Issue debit, credit, and gift cards
  • Troubleshoot credit or debit card issues, online banking questions, or account-related issues
  • Balance and maintain personal cash drawer and branch vault
  • Other duties as assigned

Requirements:

  • 1+ years of customer service or cash handling experience
  • Strong communication skills
  • Ability to prioritize workload

We offer a competitive $45,000 - $60,000 per year salary, depending on experience. As a Customer Service Representative, you can expect to work 20-25 hours per week with shifts between 7am-7pm Monday-Friday and 7am-3pm on Saturday. We are an equal opportunity employer/protected veterans/individuals with disabilities.



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