Customer Service Representative

4 days ago


Minneapolis, Minnesota, United States EssilorLuxottica Full time
Job Overview
A challenging and rewarding opportunity has arisen for a skilled Customer Service Representative (Order Clerk) to join our team at EssilorLuxottica. As a key member of our customer service department, you will play a vital role in building strong relationships with customers and vendors, ensuring seamless order management and exceptional customer experience.

The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

About Us
We are EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Our company is committed to enriching the lives of our customers, employees, and communities through better vision.

Key Responsibilities
As a Customer Service Representative (Order Clerk), your primary duties will include:
  • Managing customer inquiries and orders, providing timely and accurate information
  • Coordinating with vendors to ensure efficient order processing and delivery
  • Utilizing computer systems to retrieve customer information, track orders, and update inventory
  • Maintaining accurate records and reporting any discrepancies or issues
  • Providing exceptional customer service, resolving complaints and concerns in a professional manner

Requirements
To succeed in this role, you will need:
  • A high school diploma or equivalent experience
  • At least one year of experience in customer service, hospitality, or a call center environment
  • Excellent verbal and written communication skills
  • Strong organizational skills, attention to detail, and numerical accuracy
  • Basic PC skills, including MS Office; Word and Excel

What We Offer
In addition to a competitive salary, ranging from $45,000 to $60,000 per annum, depending on location and experience, we offer a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts. At EssilorLuxottica, we are committed to supporting our employees' growth and development through ongoing training and education opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please submit your application.

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