Retail Store Manager

21 hours ago


Houston, Texas, United States Total Wine & More Full time

About the Role

As a Sales and Service Leader at Total Wine & More, you will play a key role in driving business growth by delivering exceptional customer experiences and fostering a sales-focused environment. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals.

Your Responsibilities

  • Focus on customer experience, brand awareness, and loyalty by building relationships within the community.
  • Create and foster a sales-driven culture through the development of team members.
  • Support an environment that encourages creative thinking and risk-taking.
  • Participate in product knowledge training and implement through team coaching.
  • Manage general operations and merchandising execution according to company procedures.
  • Ensure staffing and team member training meets store needs and company standards.
  • Maintain store inventory, product ordering, and vendor relationships.
  • Participate in the performance management process, including reviews and ongoing career development discussions.

Requirements

  • 21 years of age or older.
  • 2+ years of retail sales, customer service, or hospitality management experience, preferably in a big box environment.
  • Experience leading and motivating a sales-focused team.
  • Experience developing team member performance and coaching.
  • Ability to work a flexible schedule as business requires.
  • Associates Degree or relevant work experience equivalent; 4-year degree in Business Administration or related field preferred.
  • Value collaboration and acting as a team player.

Physical Requirements

  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
  • Climb ladders and lift 50 lbs. overhead and repeatedly.

We Offer

  • Paid Time Off (PTO).
  • Generous store discounts.
  • Health care plans (medical, prescription, dental, vision).
  • 401(k), HSA, FSA, Pre-tax commuter benefits.
  • Disability and life insurance coverage.
  • Paid parental leave.
  • Pet insurance.
  • Critical illness and accident insurance.
  • Discounted home and auto insurance.
  • College tuition assistance.
  • Career development, industry knowledge, and wine, spirits, and beer education.
  • Consumer classes.

Grow with Us

Total Wine & More is a dynamic and growing company that values its employees and offers opportunities for career advancement. We are committed to providing a positive and inclusive work environment that fosters collaboration and innovation. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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