Retail Store Manager
21 hours ago
About the Role
As a Sales and Service Leader at Total Wine & More, you will play a key role in driving business growth by delivering exceptional customer experiences and fostering a sales-focused environment. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals.
Your Responsibilities
- Focus on customer experience, brand awareness, and loyalty by building relationships within the community.
- Create and foster a sales-driven culture through the development of team members.
- Support an environment that encourages creative thinking and risk-taking.
- Participate in product knowledge training and implement through team coaching.
- Manage general operations and merchandising execution according to company procedures.
- Ensure staffing and team member training meets store needs and company standards.
- Maintain store inventory, product ordering, and vendor relationships.
- Participate in the performance management process, including reviews and ongoing career development discussions.
Requirements
- 21 years of age or older.
- 2+ years of retail sales, customer service, or hospitality management experience, preferably in a big box environment.
- Experience leading and motivating a sales-focused team.
- Experience developing team member performance and coaching.
- Ability to work a flexible schedule as business requires.
- Associates Degree or relevant work experience equivalent; 4-year degree in Business Administration or related field preferred.
- Value collaboration and acting as a team player.
Physical Requirements
- Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
- Climb ladders and lift 50 lbs. overhead and repeatedly.
We Offer
- Paid Time Off (PTO).
- Generous store discounts.
- Health care plans (medical, prescription, dental, vision).
- 401(k), HSA, FSA, Pre-tax commuter benefits.
- Disability and life insurance coverage.
- Paid parental leave.
- Pet insurance.
- Critical illness and accident insurance.
- Discounted home and auto insurance.
- College tuition assistance.
- Career development, industry knowledge, and wine, spirits, and beer education.
- Consumer classes.
Grow with Us
Total Wine & More is a dynamic and growing company that values its employees and offers opportunities for career advancement. We are committed to providing a positive and inclusive work environment that fosters collaboration and innovation. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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