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Retail Store Manager

2 months ago

Houston, Texas, United States Follett Full time
About the Role

Follett is seeking a highly skilled and experienced Retail Store Manager to lead our campus store operations. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering strong relationships with our campus partners.

Key Responsibilities
  • Drive Sales Growth: Execute operating plans and daily operations to meet sales targets, including executing sales promotions, special events, and merchandise displays.
  • Lead Customer Service: Partner with our team to create an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Campus Relationships: Communicate and partner with the campus to facilitate events, day-to-day communication, and strategic partnership reviews.
  • Talent Management: Develop and lead a high-performing team, including recruiting, training, coaching, and developing team members.
  • Financial Management: Review and approve store financials, adjust operations to drive sales, and meet annual shrink budget.
Requirements
  • Bachelor's Degree or Equivalent.
  • 3-5 years of retail management or strong customer service experience.
  • General Computer Skills.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Vital customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
What We Offer
  • Medical, Dental, & Vision Insurance.
  • Voluntary Insurance plans.
  • 401k + 100% company match (up to 4%).
  • 80 hours vacation + sick days.
  • 10 paid company holidays.
  • Quarterly Bonus Plan.
About Follett

Follett is a leading provider of education technology, services, and print and digital content. We serve over half of the students in the United States and work with 80,000 schools as a hub for school spirit and community. We take pride in supporting a lifetime of learning and education.