Retail Store Supervisor
6 days ago
Job Summary:
Fendi S.r.l is seeking a highly skilled and experienced Assistant Store Manager to join our team. As a key member of our retail leadership team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a high-performing team of sales associates.
Key Responsibilities:
- Team Management:
- Motivate and develop a high-performing team of sales associates to achieve sales goals and provide exceptional customer service.
- Recruit, train, and develop talent to ensure a strong and diverse team.
- Lead by example, demonstrating a customer-centric approach and a passion for delivering exceptional results.
- Customer Service:
- Build and maintain strong relationships with customers to drive loyalty and repeat business.
- Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
- Address customer complaints and concerns in a timely and professional manner.
- Operations:
- Oversee daily store operations, including visual merchandising, inventory management, and loss prevention.
- Ensure that all store policies and procedures are followed, including those related to sales, customer service, and employee conduct.
- Manage store inventory, including receiving, stocking, and maintaining a visually appealing store environment.
- Business Development:
- Develop and implement strategies to drive sales growth and increase customer engagement.
- Collaborate with the store manager to achieve sales goals and develop action plans to address any sales shortfalls.
- Stay up-to-date on industry trends and competitor activity, providing insights and recommendations to the store manager.
Requirements:
- Minimum 5 years of leadership experience in a retail environment.
- Minimum 3 years of experience in a luxury retail environment.
- Strong drive for results, with a proven track record of achieving sales goals and leading high-performing teams.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers, colleagues, and vendors.
- Ability to work in a fast-paced environment, with a strong focus on customer service and sales growth.
- Ability to lift boxes and weights up to 10lbs.
- Bachelor's degree or equivalent experience preferred.
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