Retail Store Manager Assistant
5 days ago
**Job Summary:**
We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Spring Footwear Corp. As a key member of our retail store team, you will be responsible for providing exceptional customer service, driving sales results, and supporting the Store Manager in leading the day-to-day operations of the store.
Main Responsibilities:
- Customer Service: Provide world-class customer service to our guests, ensuring a positive and memorable shopping experience.
- Sales Performance: Drive sales results by using incentives, communicating success, and promoting our brand.
- Store Operations: Support the Store Manager in leading the day-to-day operations of the store, including personnel management, training, merchandising, store operations, marketing execution, and display maintenance.
- Team Leadership: Partner with the Store Manager to drive a successful and positive culture of sales and performance for all associates.
- Recruitment and Development: Participate in all areas of store recruitment, with a focus on retaining and assisting in the development of talent for the store.
- Performance Management: Responsible for all performance management and employee relations issues within the store in the absence or at the direction of the Store Manager.
- Loss Prevention: Follow all policies and procedures related to loss and shrinkage.
- Merchandising: Ensure proper merchandising of products per company directives.
- Safety and Security: Ensure the safety and security of associates, guests, and partners.
Key Outputs/Results:
- Sales Culture: Drive a sales culture by using incentives, communicating success, and promoting our brand.
- Productivity Targets: Use daily productivity targets to deliver correct staffing levels in store and communicate goals to all associates.
- Store Asset Security: Ensure store asset security through adherence to risk management policy, following daily bank deposit process, open and closing procedures, store balance and compliance policies, required stock counts, and inventory.
- Initiative Implementation: Drive the implementation of key and new initiatives within the store to achieve selling and marketing objectives.
- Customer Service: Provide world-class customer service and facilitate the same within the store's sales team.
Essential Knowledge, Experience & Competencies:
- Industry Knowledge: Knowledge of the footwear or fashion industry and retail sector is a plus.
- Experience: 1 year prior retail experience.
- Sales and Service Execution: Proven track record of sales and service execution.
- Software Proficiency: Proficiency with basic software and experience using POS.
- Problem-Solving: Ability to problem-solve to achieve excellent customer service.
- Physical Demands: Ability to carry 40 pounds, climb an 8-foot ladder, stand for long periods of time, and bend as necessary.
- Flexibility: Must be willing to work a flexible schedule, including nights, weekends, and holidays.
- Interpersonal Skills: Values people, genuinely engages with others, and forms positive connections inside and outside of the organization.
- Customer Focus: Strives to exceed customer expectations.
- Teamwork: Desire to work cooperatively with others.
- Interpersonal Skills: Ability to consider, respond, and interact appropriately with different people in different situations.
- Approachability: Ability to genuinely create a supportive environment where people are at ease.
- Motivating Others: Motivate others and create a productive and positive culture in which people want to do their best.
- Directing Others: Plan and communicate work in an organized manner, delivering results.
- Effective Communication: Ensures that information is effectively passed on to others.
- Showing Concern for Others: Ability to be empathetic and handle concerns with sensitivity.
- Time Management: Managing time effectively and efficiently.
We Offer:
- Competitive Wages and Benefits:
- Profit Sharing Program:
- Advancement Opportunities:
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