Technical Sales Engineer

5 days ago


Pittsburgh, Pennsylvania, United States Chromalox Full time

Chromalox: A Pioneer in Industrial Heating Solutions

At Chromalox, part of Spirax Group, we build cutting-edge thermal technologies for the world's most demanding industrial heating applications. Our expertise spans over a century, with a legacy of innovation that has shaped the industry.

We excel in industries with high expectations, delivering solutions that exceed specifications, minimize risk, and reduce operating costs. Our team of experts is dedicated to providing world-class customer service, answering inquiries efficiently and accurately.

The Role: Technical Sales Engineer

The Technical Sales Engineer plays a critical role in our organization, acting as the liaison between the customer and the company to resolve customer concerns. This role involves developing engineered solutions for customers by understanding their applications and preparing technical proposals.

Responsibilities:

  • Provide premium solutions that are efficient and profitable for customers and the business, identifying competitive solutions and reviewing price options through proper channels.
  • Maintain proficiency in business systems, product lines, and underlying engineering principles.
  • Drive sales growth and follow up with customers on quotes.
  • Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
  • Promptly follow up on assigned sales leads.
  • Process requests for customer material returns.
  • Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
  • Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
  • Escalate concerns related to business at risk.
  • Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.

Requirements:

Experience in a customer service or customer support role is preferred. A Bachelor of Science Degree in Mechanical or Electrical Engineering is preferred, but not required. Experience with Microsoft applications is a plus, not required. Excellent customer-facing skills, including training, coaching, discussion management, conflict resolution, and the ability to creatively explain and present complex concepts.

Excellent communication skills, able to communicate confidently and concisely in verbal, written, and presentation formats to all types of audiences.



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