Technical Sales Engineer Associate
5 days ago
At Spirax-Sarco Engineering, we are a leading provider of advanced thermal technologies for the world's most challenging industrial heating applications. Our innovative solutions have been driving industry growth for over 100 years, and we continue to push the boundaries of what is possible.
The RoleThe Associate Technical Sales Engineer plays a critical role in our business, acting as the liaison between our customers and our organization to resolve customer concerns. This role requires a strong understanding of our products and applications, as well as excellent communication and problem-solving skills.
Responsibilities- Develop engineered solutions for customers by understanding their applications and preparing technical proposals.
- Provide premium solutions that are efficient and profitable for customers and the business, identifying competitive solutions and reviewing price options through proper channels.
- Maintain proficiency in business systems, product lines, and the underlying engineering principles.
- Drive sales growth and follow up with customers on quotes.
- Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
- Promptly follow up on assigned sales leads.
- Process requests for customer material returns.
- Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
- Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
- Escalate concerns related to business at risk.
- Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.
- Experience in a customer service or customer support role is preferred.
- Bachelor of Science Degree in Mechanical or Electrical Engineering is preferred, but not required.
- Experience with Microsoft applications is a plus, not required.
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts.
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.
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