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LEGOLAND CA Hotel Front Desk Host

2 months ago

Carlsbad California, United States LEGOLAND Parks Full time

Welcome to the Guest Services Position at LEGOLAND Parks

Are you ready to be part of a fantastic team that values customer service and team collaboration? Here's what we expect from you:

  • Welcome guests with a genuine warm welcome
  • Deliver dynamic customer service by assisting with check-in/check-out and inquiries
  • Handle pressure in a fast-paced environment while working effectively in a team

Main Responsibilities:

  • Check guests in ensuring proper credit, special requests, and accurate information
  • Enhance the quality of the guest experience
  • Process payments following hotel requirements
  • Provide information and assistance to all guests and visitors
  • Handle guest room reservations, changes, and cancellations efficiently
  • Assist with emergencies such as fire, medical incidents, and power/system failures
  • Support various departments like guest services, safety services, housekeeping, and engineering
  • Maintain guest confidentiality
  • Must be able to multitask and prioritize tasks effectively

Key Qualifications:

  • 1-3 years of Hotel front desk experience preferred
  • Experience in OPERA property management system or equivalent is a plus
  • Fluent in spoken English and preferably Spanish
  • Provide excellent customer service and communicate clearly both verbally and in writing
  • Proven conflict resolution and leadership skills
  • Comfortable with standing for long periods and working flexible hours

Benefits:

  • Enjoy a perks package, free tickets to Merlin attractions globally, and a 30% discount in our retail shops and restaurants

Compensation:

USD $19.00 per hour