Front Desk Representative

1 month ago


Carlsbad, United States Courtyard San Diego Carlsbad Full time
Job Title: Front Desk Agent

InnVentures Overview:

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history, we have established proven methods of management, development, and revenue maximization, resulting in a trusted acumen for operating major hotel brands.

Location:

Courtyard San Diego Carlsbad, CA

Overview:

As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. You will build lasting impressions and gain loyal guests by handling all questions, requests, and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision, and company-paid life insurance.
  • Paid time off.
  • Company-matched 401(k) plan.
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.
  • Get paid daily.

Responsibilities:

  • Ensure that all guests receive a friendly, efficient, and error-free check-in and check-out experience.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
  • Demonstrate proper phone etiquette, including transferring calls, taking messages, and making reservations.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications:

Previous customer service experience where you have been guest-facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type, and use basic technology. This job requires you to stand for an entire shift, and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends, and holidays.



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