LEGOLAND CA Hotel Front Desk Host- Part Time
2 weeks ago
As a Front Desk Host at LEGOLAND CA Hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your key objectives will include:
- Welcome guests with a genuine smile and ensure a seamless check-in process.
- Deliver exceptional customer service by assisting guests with inquiries and resolving any issues that may arise.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
- Collaborate with the team to maintain and improve the quality of the guest experience.
As a Front Desk Host, your main responsibilities will include:
- Checking guests in, ensuring accurate information is provided and special requests are fulfilled.
- Maintaining and improving the quality of the guest experience.
- Processing all payments according to established hotel requirements.
- Providing information and assistance to all guests and visitors.
- Handling guest room reservations, changes, cancellations, and information in a prompt and courteous manner.
- Assisting with emergencies, such as fires, medical issues, or power failures, by contacting designated personnel for immediate assistance.
- Collaborating with guest services, safety services, housekeeping, and engineering teams to ensure a smooth operation.
- Maintaining confidentiality of all guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
To be successful in this role, you will need:
- 1-3 years of hotel front desk experience.
- Experience in OPERA property management system or equivalent.
- Clear and fluent English language skills.
- Ability to communicate effectively with others, both verbally and written.
- Excellent customer service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
- Ability to stand for long periods of time and work a flexible schedule, including evenings, weekends, and holidays.
As a Front Desk Host at LEGOLAND CA Hotel, you can look forward to enjoying a great perks package, free tickets to Merlin attractions globally, and 30% discount in our retail shops and restaurants.
Pay Range: USD $19.00/Hr.
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