Cloud Solutions Support Specialist
2 weeks ago
Position: Technical Support Engineer
Are you a motivated individual with a strong interest in technology, Linux, and cybersecurity? Do you seek to be part of a dynamic team that fosters your professional growth? If you resonate with these questions, this opportunity may be for you.
About the Company
ZZ Servers boasts a collective experience of over 120 years in the tech industry, collaborating with renowned clients whose products you may interact with daily. We are at the forefront of cloud and IT security innovations, providing you with the chance to work with cutting-edge technology.
Benefits of the Role
- Casual and enjoyable work atmosphere
- Complimentary snacks and lunch on Fridays, along with beverage Thursdays
- Opportunity to be part of a well-established family-oriented company
- Paid Time Off
- Expanding benefits package
- Relocation Assistance
- Competitive salary structure
- Potential for career advancement as ZZ Servers expands
Role Responsibilities
We are looking for a full-time, experienced Technical Support Engineer to enhance our team and contribute to the evolution of Public and Private Cloud solutions.
- Manage infrastructure for applications, servers, and a 24/7 network
- Collaborate closely with the Engineering team to facilitate daily operations
- Tackle complex challenges to ensure high uptime and availability
- Develop proactive systems to identify and resolve issues that could lead to customer downtime
- Monitor conditions and recommend changes to enhance the stability, performance, and security of a large-scale multi-tenant Linux and Windows environment
- Guide and implement infrastructure technologies to adapt to evolving needs
- Provide on-call support for critical incidents
- Share expertise and insights with colleagues and clients
Application Process
If this position aligns with your career aspirations, please submit your application along with responses to the following questions. Be thorough in your answers:
- What programming or scripting languages do you excel in, and which do you prefer?
- How do you utilize your computers or servers at home?
- Do you have reliable transportation?
- If you could support a charitable organization, which would it be and why?
- Would you prefer a role where you define your tasks or one with predetermined responsibilities, and why?
- What are your professional goals for the next 3-5 years?
- What does punctuality mean to you?
- How do you perceive your phone communication skills?
- Which Linux distribution do you prefer, Debian or Redhat, and why?
- How would you ensure a weekly task is completed on time?
- On a scale from 1 to 10, do you prefer tasks with established processes or those requiring you to create processes from scratch?
- Describe your ability to manage support calls outside of regular working hours.
- What is something unique about yourself?
We look forward to reviewing your responses and determining if you are a suitable match for this role.
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