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IT Support Specialist

2 months ago

Chesapeake, Virginia, United States ZZ Servers Full time
Job Overview

Position: Technical Support Engineer

Are you a motivated individual with a strong interest in technology, Linux, and cybersecurity? Are you eager to collaborate with a dynamic team that will challenge and enhance your skills? Do you seek recognition for your dedication and contributions? Would you thrive in a workplace that feels like a family while maintaining professionalism?

If your response is an enthusiastic "YES", then consider becoming a part of our well-established and expanding organization. We are a small enterprise making significant strides in the tech industry.

About Us

ZZ Servers boasts a collective experience of 120 years in the technology sector, having partnered with renowned clients. You may have interacted with some of our products on a daily basis.

We are at the forefront of cloud and IT security innovations – you will be utilizing top-tier equipment and technology.

Benefits of the Role

  • Casual and enjoyable work atmosphere
  • Complimentary snacks and lunch on Fridays, along with beverage Thursdays
  • Opportunity to work with a well-established family-oriented company
  • Paid Time Off
  • Expanding benefits package
  • Relocation Assistance
  • Competitive compensation structure
  • Potential for career advancement as ZZ Servers continues to grow

Key Responsibilities

  • Manage infrastructure for applications, servers, and 24/7 network operations
  • Collaborate closely with the Engineering team to facilitate daily operations
  • Tackle complex challenges to ensure high levels of uptime and availability
  • Develop systems to proactively identify and address issues that may lead to customer downtime
  • Monitor conditions and recommend improvements to enhance the stability, performance, and security of a large-scale multi-tenant Linux and Windows environment
  • Guide and implement infrastructure technologies to adapt to evolving needs
  • Provide on-call support for critical incidents
  • Share knowledge and expertise with colleagues and clients

Application Process

If this position aligns with your career aspirations, please submit your application along with responses to the following questions. Be as detailed as possible. Resumes are not required.

  • What programming or scripting languages are you proficient in, and which do you prefer and why?
  • How do you utilize your computers or servers at home?
  • Do you have reliable transportation?
  • If you could support a charitable organization, which would it be and why?
  • Would you prefer a work environment where you choose your tasks or one with predefined tasks? Explain your choice.
  • What are your professional goals for the next 3-5 years?
  • What does punctuality mean to you?
  • How do you perceive your phone communication skills?
  • Which do you prefer, Debian or Redhat, and why?
  • How would you ensure a weekly task is completed on time?
  • On a scale from 1 to 10, do you prefer tasks with a clear process (1) or those that require creating a process from scratch (10)?
  • Describe your capability to handle support calls outside of regular hours.
  • What is the most interesting aspect of your personality?

Once you have completed your responses, attach them to your application and let’s evaluate if you are a suitable match for this opportunity.