Senior Client Success Strategist and Business Development Leader

3 weeks ago

Austin, Texas, United States Unreal Gigs Full time
Job Overview

Unreal Gigs is a dynamic and forward-thinking organization seeking a seasoned professional to fill the role of Senior Client Success Strategist and Business Development Leader. This is an exciting opportunity for a strategic leader with a passion for delivering exceptional client experiences and driving business growth.

Job Summary

We are looking for a highly motivated and experienced professional to lead our client service efforts, grow relationships, and deliver outstanding results that drive customer satisfaction and business growth. As the Senior Client Success Strategist and Business Development Leader, you will be responsible for managing client relationships, overseeing service delivery, and leading a team to ensure that clients receive exceptional service.

Key Responsibilities
  • Client Relationship Management: Lead and maintain strong relationships with key clients, acting as their main point of contact for all service-related matters. Engage with clients regularly to understand their business objectives, address concerns, and provide strategic advice.
  • Service Delivery Oversight: Oversee the delivery of client services, ensuring that all projects are completed on time, within scope, and to the highest standard. Work closely with internal teams to align resources and ensure consistent service excellence.
  • Client Success and Account Growth: Drive client success by identifying opportunities for account growth and cross-selling additional services. Develop strategies to expand client relationships and ensure that they receive ongoing value from the partnership.
  • Team Leadership and Development: Lead and mentor a team of client service professionals, providing guidance, support, and training to ensure that they deliver top-tier service. Foster a culture of collaboration and client-first thinking, empowering your team to exceed client expectations.
  • Contract Management and Negotiation: Lead contract negotiations and renewals, ensuring that terms align with both client needs and company objectives. Manage the administrative side of contracts, including SLAs, compliance, and billing.
  • Problem-Solving and Client Advocacy: Act as the advocate for clients within the company, ensuring that their needs are met and concerns are addressed quickly. Proactively identify issues and resolve them before they impact client satisfaction.
  • Performance Metrics and Reporting: Track and analyze client service metrics such as satisfaction, retention, and revenue growth. Provide regular reports to leadership and clients, demonstrating the value of services and identifying areas for improvement.
Requirements

For this role, we are seeking a highly experienced and skilled professional with a strong background in client services or account management. The ideal candidate will have a proven track record of managing key accounts, driving client success, and leading service delivery teams.

Benefits
  • Competitive Salary: $120,000 - $150,000 per year, depending on experience.
  • Comprehensive Benefits: Health and wellness insurance, paid time off, flexible work schedules, and professional development opportunities.
  • Professional Growth: Opportunities for training, certification reimbursement, and career advancement programs.
  • Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources.
  • Life and Disability Insurance: Life insurance and short-term/long-term disability coverage.
  • Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.
  • Tuition Reimbursement: Financial assistance for continuing education and professional development.
  • Community Engagement: Opportunities to participate in community service and volunteer activities.

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