Home Warranty Service Coordinator

3 days ago


McAllen, Texas, United States Rhodes Enterprises Full time
About the Role

Rhodes Enterprises is seeking a highly motivated and detail-oriented Home Warranty Service Coordinator to join our team. As a Home Warranty Service Coordinator, you will play a critical role in ensuring the timely and efficient resolution of warranty claims and home maintenance issues for our customers.

Key Responsibilities
  • Manage and coordinate warranty claims and home maintenance requests from customers
  • Communicate effectively with customers, contractors, and internal stakeholders to resolve issues and provide updates
  • Develop and maintain positive relationships with contractors and vendors to ensure timely and quality service
  • Ensure compliance with company policies and procedures, as well as relevant laws and regulations
  • Provide exceptional customer service and ensure customer satisfaction
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required
  • Quick learner with a desire to learn and grow in the homebuilding industry
  • Proficient in Microsoft Office applications and computer skills
  • Strong communication and organizational skills
  • Customer service oriented with a focus on delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
  • Valid driver's license
Working Conditions

The Home Warranty Service Coordinator will work in a dynamic and fast-paced environment, with frequent communication with customers, contractors, and internal stakeholders. The role requires strong organizational and time management skills, as well as the ability to work independently and as part of a team.

What We Offer
  • A competitive compensation package, including bonus and profit-sharing programs
  • Health care benefits, including medical, dental, vision, and prescription drug coverage, as well as robust supplemental plan options
  • 401(k) plan with company matching contributions
  • Disability programs and employee and dependent life insurance
  • Vacation and company holidays
  • Employee home purchase rebate program
  • Employee assistance program (EAP)
  • Reward and recognition programs


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