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Patient Services Coordinator

2 months ago

McAllen, Texas, United States Alpine Physician Partners Full time
Job Title: Patient Services Representative

Job Summary:

Alpine Physician Partners is seeking a highly organized and compassionate Patient Services Representative to join our centralized call center team. As a Patient Services Representative, you will be pivotal in providing exceptional customer service and administrative support to patients, healthcare professionals, and external stakeholders.

Key Responsibilities:

  • Call Management: Handle incoming calls from patients, healthcare providers, and external partners courteously and professionally.
  • Appointment Scheduling: Effectively schedule patient appointments, consultations, and follow-up visits based on availability and medical staff preferences.
  • Patient Information Management: Input and update patient demographic information, medical history, and insurance details accurately in the electronic health records (EHR) system.
  • Communication Facilitation: Liaise between patients and medical professionals to convey messages, requests, and follow-up information.
  • Problem Solving: Address patient concerns, complaints, and inquiries patient-centered and empathetically.

Requirements:

  • At least two years of experience working in a high-volume call center environment.
  • Excellent verbal and written communication skills in English and Spanish preferred.
  • High level of professionalism working with others in stressful environments across virtual locations.
  • Proficient in using computer systems and scheduling software.
  • Strong organizational skills and the ability to multitask effectively.
  • Empathy and patience when dealing with patients and their families.

Preferred Qualifications:

  • Knowledge of medical terminology and procedures is preferred.
  • Adherence to patient confidentiality and data protection regulations.
  • High school diploma or equivalent; additional medical receptionist training or certification is a plus.