Client Support Specialist
1 week ago
The Client Support Specialist will play a crucial role in assisting clients, fostering relationships, and delivering quotes and pricing information. This position involves close collaboration with both current and potential clients to assess their requirements, offer tailored solutions, and uncover sales prospects. The ideal candidate will possess outstanding communication abilities, a proactive sales approach, and the capacity to excel in a dynamic environment.
Key Responsibilities:
- Collaborate with Regional Account Managers to support existing client relationships and identify new sales opportunities through outreach.
- Work alongside Regional Account Managers to devise and implement effective sales strategies.
- Establish and nurture robust, long-term customer relationships to promote repeat business.
- Deliver exceptional customer service and support to clients and Regional Account Managers, promptly addressing any inquiries or issues.
- Manage the complete sales cycle and product support: monitor all sales activities, oversee deliveries, and provide customer service throughout the delivery process.
- Assist with monthly inventory management.
- Support Regional Account Managers with pricing and quoting tasks.
- Perform additional duties as assigned by the Operations/Office Manager.
Qualifications:
- Prior experience in inside sales and/or customer service is essential.
- Exceptional communication skills are required.
- Strong interpersonal abilities to build rapport and foster relationships.
- Ability to work independently as well as collaboratively within a team.
- Comfortable with technology and its applications.
- Results-driven with a strong desire to succeed in a competitive sales landscape.
- High levels of self-motivation and effective time management skills.
McAnly Associates is a manufacturers' representative firm that specializes in engineered equipment for Process Safety. Since 1985, we have proudly represented a diverse range of manufacturers. Our mission is to anticipate our customers' needs and exceed their expectations.
We are dedicated to assisting our clients across the United States in safeguarding their personnel and assets by leveraging our expertise and experience to deliver quality solutions.
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