Client Support Specialist

2 months ago

Dayton, Ohio, United States Genuine Parts Company Full time

POSITION SUMMARY:
In a supportive environment, the Customer Service Representative plays a crucial role in efficiently processing customer orders and managing incoming inquiries.

KEY RESPONSIBILITIES:
- Addresses fundamental customer questions about products, provides pricing information, and processes orders.
- Accepts customer orders through various channels including phone, email, and in-person interactions.
- Contributes to the profitability of Genuine Parts Company by negotiating sales and purchase prices within established guidelines.
- Adjusts pricing for non-contract customers to remain competitive while optimizing company profits.
- Cultivates customer relationships to encourage repeat business and enhance operational processes.
- Manages inventory levels to ensure product availability for customers.
- Authorized to place orders without prior approval for amounts up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products from branch, distribution center, or supplier inventories.
- Determines the most economical shipping options for customer orders.
- Collaborates with Account Representatives to ensure customer satisfaction.
- Expedites backorders and may prepare inventory for shipment.
- Handles customer returns as necessary.
- Performs additional tasks as required.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED along with zero to three years of relevant experience or an equivalent combination.

SKILLS & QUALIFICATIONS:
- Dependability, organizational skills, and meticulous attention to detail are essential.
- Excellent communication skills, both written and verbal, are required.
- Ability to manage multiple tasks and prioritize effectively.
- Moderate proficiency in computer skills, including information processing and email communication.
- Familiarity with product knowledge is advantageous.

COMPANY OVERVIEW:
Genuine Parts Company offers a comprehensive benefits package that includes healthcare options, retirement plans, tuition reimbursement, and paid time off.

GPC is committed to conducting its business without discrimination based on any protected characteristic. The company’s policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their abilities, achievements, experience, conduct, and other legitimate business reasons.

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