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Client Support Specialist

2 months ago

Dayton, Ohio, United States Auto-Valve, Inc. Full time

Position: Customer Service Representative

Company: Auto-Valve, Inc.

Job Overview: The Customer Service Representative plays a crucial role in addressing customer inquiries and ensuring satisfaction through established protocols. The primary focus is on providing information regarding order status, product details, account inquiries, pricing, and problem resolution.

Key Responsibilities:

  • Manage customer inquiries and provide timely responses.
  • Assist customers with tracking shipments and understanding return procedures.
  • Maintain accurate customer data and documentation.
  • Notify customers proactively about order delays and modifications.
  • Conduct data entry and perform analysis to support customer needs.
  • Collaborate with internal teams to communicate customer requirements effectively.
  • Handle customer correspondence and manage satisfaction surveys.
  • Process return merchandise authorizations (RMAs) and assist with invoicing issues.
  • Utilize office equipment and software to enhance productivity.
  • Perform additional duties as assigned to support the team.

Qualifications:

  • High school diploma or equivalent required.
  • A minimum of 5 years of experience in customer service is essential.
  • Proficient in computer applications and data management.
  • Excellent verbal and written communication skills are necessary.
  • Strong analytical abilities with attention to detail.

Work Environment: The role may require interaction with the production floor, and reasonable accommodations will be made for individuals with disabilities.

Join us in delivering exceptional service to our customers at Auto-Valve, Inc.