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Client Support Specialist

2 months ago

Dayton, Ohio, United States National Accident Helpline Full time

Client Support Specialist

At National Accident Helpline, we prioritize making things right for individuals who have faced accidents that were not their fault. Our Helpline Advisors serve as the essential first point of contact for our clients, and we seek individuals who possess a genuine passion for assisting others by listening, understanding, and determining the appropriate course of action.

Competitive Compensation

We offer a competitive base salary of £18,500, complemented by a monthly bonus based on call quality, with a cap of £1,500 annually. Our team describes our culture as fun, supportive, and down-to-earth. As a Gold-awarded Investor in People, we are committed to investing in the development and progression of our exceptional employees.

Key Responsibilities

As a Helpline Advisor, you will:

  • Deliver empathetic customer service to clients who have experienced challenging life events.
  • Guide clients through their claims journey, ensuring a seamless customer service experience.

Career Development Opportunities

Once fully trained, your learning journey continues. You may choose to advance to a Claims Advisor role, where you will oversee the customer journey from the initial call through to the legal process. Alternatively, you can explore opportunities in various functions such as IT, Finance, HR, or Marketing. We support your development journey, whether you wish to progress or remain in your current role.

Required Skills and Experience

  • Grade C or equivalent in English GCSE.
  • Understanding of compliance importance and potential business implications.
  • Ability to accurately capture data and summarize facts in line with business guidelines.
  • Exceptional customer service skills.
  • Strong written and verbal communication abilities.
  • Proficient in IT, with the ability to navigate multiple systems and strong keyboard skills.

Personal Attributes

  • Passionate about delivering exceptional service.
  • Driven to achieve the best outcomes.
  • Curious and skilled at asking the right questions.
  • Collaborative, working towards shared goals.

Our Commitment to You

We value innovation and encourage the generation of ideas. You will have access to the necessary tools to perform your job effectively and to improve our customer service. We strive to create a satisfying working environment that allows for professional development at your own pace.

Join Us

At National Accident Helpline, we are redefining how compensation claims are handled, focusing on a modern, imaginative, and personal approach. We are looking for innovative thinkers who can contribute to the evolution of accident injury law.

Benefits

We offer a competitive benefits package.